Lifetime Activities - Sunnyvale - Sunnyvale, California

Yasser Fayek

We booked 3 courts for a pickleball event, as we were a group of around 20 people traveling from various parts of the Bay Area. Despite booking 3 courts and calling twice to confirm, we were informed upon arrival that only 2 courts were reserved for us. The team at the front desk was unhelpful and seemed more focused on figuring out who made the mistake rather than solving the issue.

One staff member did make an effort to assist us, but she didn’t seem to be the manager. Overall, the lack of professionalism and problem-solving from the team was disappointing. This situation could have been handled much better, especially given the size of our group and the effort we put into planning.

We won’t be returning and would recommend that this venue invest in training their staff to handle issues like this more effectively.

Jene Choi

My experience was great until I needed a refund. I accidentally enrolled in a class that had already started a month before my enrollment. I requested a refund on 9/22, but as of now, nearly two months later, I still haven’t received it. Today is 11/19.

I’ve called multiple times, and each time I’m told the check is on its way—but it never arrives. Today, they didn’t even answer my call, likely because they recognize my number after so many attempts. It’s frustrating and disappointing. Surely, you understand that a refund is due for a class I never attended, right? I don't want to throw my $334 away.

If I could give zero stars, I definitely would.

Update: I called using a different phone number, and they answered this time. They informed me that the check might be at my leasing office. Interesting—you could have answered my call earlier, right?
Anyways, I finally got the check. Finally got the refund in 2 months.

Ap

I had the most delightful experience interacting with the Sunnyvale life time activities management/ front desk team. Throughout my conversations, they were polite and friendly, got through my requests diligently and made it super convenient.

The pickleball coaches are amazing too. Highly recommend leveraging their services.

And cherry on top, their office/ store smells amazing!

Vidya Ramamurthi

As a member, I would be extremely careful when registering for any lessons in Sunnyvale Tennis Center under Lifetime activities. Been a member for the past 5 years or so. However recently i feel the management staff (Anisha and crew) in the office for registration, withdrawals etc have been difficult to engage with. I have personally followed up via emails and in person at the office for the lessons & withdrawals and there response time has been mostly zero. If you see all the Google reviews it says exactly the same thing. They dodge refunding the funds at all costs.

Coaching on the other hand is a hit or miss - totally depends on the Coach itself. They don't have a set standards amongst coaches either. I will give 5 stars to coach Mark .
I have rarely posted any reviews on any businesses before on google. However i am compelled to share with other patrons that i have lost my hard earned money to this management where once you register and request a refund well within their 3 week policy they somehow avoid any contact to refund. Thus members losing their money.

Be certain before you make that payment for any lessons at the sunnyvale center.

Yongfa Fan

From the review, I found that some one has exactly the same experiences as I did, from the same manger.
Totally do not recommend to use this site. I registered a tennis class. The second day, I asked to cancel the class because I could not go to the class but they refused to give any refund. They did not tell me that it was not refundable when I registered.

Ganesh

Pleasant time until you start dealing with their management.

Their policy notes that they will either offer a make-up session or account credit for a cancelled class. For seven months, I've yet to receive either. They do what they can to get you off the phone with empty promises and are wholly unresponsive over email.

Fiona Harding

Enjoyed my winter pickleball class and the coaches we had were pretty good. The courts are in good condition. Seems like a nice place. That said, I have to agree about the quality of management here. Classes were cancelled without notice, or the one time I got notice it was 10 minutes before the class was due to start. Make up classes were announced; we showed up...but the teacher didn't.
Signed up for another class in the spring, and it was cancelled. Was notified for this one. Signed up again for a summer class, showed up on day one: one kid in the clubhouse said the teacher was on his way and the other kid told me, and the other person who showed up, that the class was cancelled.
This is all highly unprofessional and very annoying. I can excuse people once or even twice but the service and oversight for the classes is really poor. I'm done trying to take classes here and am really disappointed.

John Smith

Good quality of coaches and courts. Coach Mark is awesome!

However the management is awful and totally unprofessional. They will extract money out of you by any means, even if the sessions don’t happen. Student to coach ratios keep going up. Quality is down.

Make-ups for evening classes are held during office hours, for example, and you can’t get refund or credits. No business ethics, just FU attitude because they have monopolized the tennis center built with taxpayers money.

I stopped going to classes due to their management policies.