Camp Life RV - New London, Ohio

Al L.

The personnel are friendly and willing to help. I bought a camper from them and received 7 Days on their over 250 acre private campsite. Since it's January they gave us the option to leave the camper for the winter and return in May to pick it up un-winterize it and do the full walk through. That way if there were any problems everything could be fixed on-site.

I would definitely recommend them as their prices were below other vendors we looked at.

Dave L.

Had a great experience purchased a Retro 185. Up front fair pricing. No surprise fees or high pressure sales. Lots of inventory.
A big thank you to Jim and his staff for prepping the unit and all of the help getting me in and out with our new camper.

Sunny R.

I purchased a travel trailer here and was promised they would bring it to the campground that I had a lot at. (Less than 5 miles away) That never happened so I had to make arrangements for my trade in and new camper to be transported to/from them. 1st lie. I purchased an extended warranty and because, again I was only 5 miles away, they said if anything needs repaired, no worry we can come out. 2nd lie! I noticed right away the outdoor kitchen door was not opening and closing properly. I called and they said I would need to bring it back because they don’t have mobile mechanics. They asked me to send pictures since I couldn’t bring it to them. I did and the service tech said it was most likely because the camper wasn’t level. 3rd lie!! Found out by having a camping neighbor take a look that the frame was not screwed in properly and was easily fixed. A few weeks later the microwave stopped working, again they wanted me to bring the camper in because no body was available to come take a look. I removed to microwave myself and brought to them. Took 4 weeks to get it replaced under warranty. Then the second microwave stopped working after 3 days. Again I brought it back to them because they were understaffed and couldn’t have someone come 5 miles down the road to come get it. They also said I must have a short because they never had to warranty out 2 microwaves in that short period of a time. 4th lie!!! Oh yes, would have to bring it in for them to check it out. I had our campground manager check out the electric and found no issue. 3rd microwave works and still works with no issue. Noticed water leaking from shower, and of course nobody available to come see what the issue is. 5th lie!!!! They said because again… guess what? Not being level. They never came out ever so how could they even think that… must be the only excuse they can come up with. Again would have to bring it in. I asked at that point to cancel my extended warranty. They said I would have to do that with the warranty company. 6th lie!!!!! The warranty company said the selling dealer handles all cancellations. I made the request in early May this year. The warranty company said I should see the reimbursement with 7-10 business days. I called the dealer today June and asked the status of my refund and they said the warranty company has not processed it yet. 7th Lie!!!!!! I called the warranty company again and they said they haven’t received any cancellation request from the dealer. I called back Camp Life RV and they said they would make sure it was filled out immediately. 8th lie!!!!! I called back in July and asked again the status of my my refund and they assured me it was processed and still waiting for warranty company to pay their percentage. I called the warranty company and they said their percentage was sent to the delete on July 10th. I called back the dealer and they refused to put me on with their accounting department. It’s now October 21st and still no extended warranty refund. This place is so unprofessional. They promise everything to get a sale and provide no after the sale support. They have no business being in business. Not sure how else to proceed but I’m owed a prorated amount for extended warranty. Not sure if I have to get an attorney involved, but want to make sure that any potential buyers to be aware and not do business with them.

Laura P.

The only good thing about our buying experience was the price. There is no customer service. I emailed and called several times after we signed for the camper and it took 3 weeks before we finally picked it up. We still can’t figure out how to use the camera on the back of the camper. I did email a few more times and left 3 messages. I never heard back from them. We found 3 issues on the outside of the camper that had been repaired. Shocker, they never mentioned those repairs!! They were supposed to go over everything and make sure there were no leaks and told us they did. That was a lie. Our first trip was a disaster with all the leaks. Thank goodness we had good camping neighborhoods with knowledge on new campers. There were 3 gaskets missing that we had to replace then all the clean up after. Very disappointed and will never go back to them for anything. I have since found a great reputable service place to call if we need help again.

Emil

People very friendly & prices seemed reasonable.
I came back to show my wife some things as they were closing, but they immediately opened the gate back up & let us see the equipment!
That's old fashioned customer focus!

John B.

Drove from Virginia to make this purchase in Ohio. While the sales associates were great the aftermath was HORRIBLE! the pick up was ok. The knowledge about the camper was fair and there was no how to book for the trailer itself. I paid cash for this trailer and after 30 days I still haven't the title. I contacted sales manager and started to get the royal run around and excuses. Made several more attempts and they were CLOSED. 3 weeks later I finally talked to a sales associate and was told they closed for the holidays. Ok, how about posting that on your webpage . My 45 day tag expired and I Missed out on a camping trip . THANKS!! I was put in contact with another manager or higher up then that and all I got was one excuse after another. BLAH,BLAH,BLAH. Finally after almost 70days I got the title. I will never do business with this place again.

A &. B. P.

Camp Life RV rocks!! Thank you Camp Life RV. Thank you Jennifer, for ALL your help. My husband & I are from out of state (8-9 hrs away). That being said, most of our communications were email. Jennifer was always quick to respond and very informative; so helpful!! Even letting us know of a nearby campground, since theirs is closed until May. We got an amazing deal on an older fifth wheel. They even made sure a major repair was done before we arrived (before they would agree to sale it to us). Wow, the customer service is amazing! Thank you Misty, Jim, and everyone that had a hand in helping us!! God bless you all!

Lori D.

Make sure you have someone who knows all about these units check them out thoroughly. They will represent these as good but they have issues. I had two bad experiences. Won’t trust them again.