Super Wash - New Lebanon, Ohio

Super Wash: A Comprehensive Overview

For individuals seeking a convenient and efficient car wash experience, Super Wash presents itself as a noteworthy option. Located at Address: 356 W Main St, New Lebanon, OH 45345, this establishment specializes in providing a straightforward car wash service. While the company maintains a relatively modest online presence – lacking a dedicated website but boasting 48 reviews on Google My Business – its operational focus remains firmly on delivering a quick and accessible car cleaning solution. The company’s specialties are centered around offering a standard car wash service, catering to those requiring a simple, effective clean. It's important to note that customer experiences, as reflected in the reviews, highlight some areas for potential improvement regarding pricing transparency and the inclusion of drying services.

Location and Accessibility

Super Wash’s location in New Lebanon, Ohio, facilitates easy access for residents and travelers in the surrounding area. Situated at 356 W Main St, the facility is strategically positioned to serve a local clientele. The address provides clear directions and convenient parking options, contributing to a hassle-free visit. The proximity to major roadways likely enhances its appeal to those seeking a quick car wash during their daily commutes.

Service Offerings and Features

The core service offered by Super Wash is a standard car wash. While details regarding specific wash types (e.g., basic, deluxe, premium) are limited, the company’s name suggests a focus on a fundamental cleaning process. It’s crucial for potential customers to understand that the advertised price typically covers the washing process itself. However, recent customer feedback suggests a potential discrepancy between the displayed price and the final charge, raising concerns regarding pricing clarity. The experience appears to be primarily focused on the washing phase, without automatic drying as part of the standard offering. This detail is critical for customers expecting a fully completed car cleaning service.

Customer Feedback & Concerns

Analyzing the 48 Google My Business reviews reveals a mixed perspective on the Super Wash experience. A recurring theme within the feedback centers around pricing transparency. Several customers reported unexpected charges exceeding the initially displayed price, with a notable instance of a $2.01 surcharge on an $8 wash. This highlights a potential lack of clear communication regarding additional fees. Furthermore, a significant portion of the reviews express disappointment that the basic wash does not include a drying service. Customers have indicated a desire for a more comprehensive cleaning experience, suggesting a need for enhanced service offerings. The consistent mention of these issues suggests a potential area for management to address and improve. It's clear that while the core washing service functions adequately, the overall customer experience could be elevated through greater transparency and the inclusion of value-added services.

Operational Details & Contact Information

Although a website is currently unavailable, potential customers can reach Super Wash via telephone. (Phone number unavailable - please check Google My Business). The company’s operational hours are typically aligned with standard business hours, providing accessibility during weekdays and weekends. The absence of a website necessitates relying on Google My Business and potentially contacting the establishment directly for specific inquiries or to confirm operating hours. The lack of online information may deter some customers who prefer readily available details regarding services and pricing.

Average Opinion & Rating

Based on the 48 Google My Business reviews, Super Wash maintains an average opinion of 4.3/5. This indicates a generally positive customer sentiment, albeit tempered by concerns regarding pricing and service completeness. The high average rating suggests that the core washing service is satisfactory for many customers, but the identified issues with transparency and drying services warrant attention. A rating of 4.3/5 signifies a solid foundation, but targeted improvements could significantly enhance customer satisfaction and loyalty. Continued monitoring of online reviews is recommended to gauge the effectiveness of any implemented changes.

Additional Considerations

• Pricing Transparency: A significant concern highlighted by multiple reviews is the lack of clear pricing information. Customers experienced unexpected charges, emphasizing the need for more visible and accurate pricing displays.
• Drying Service Inclusion: The absence of a drying service within the standard wash package is a recurring complaint. Adding a drying component would elevate the overall value proposition and address customer expectations.
• Customer Service: While not explicitly detailed in all reviews, maintaining responsive and helpful customer service is crucial for addressing concerns and fostering positive relationships.

In conclusion, Super Wash offers a straightforward and accessible car wash service in New Lebanon, Ohio. However, improvements in pricing transparency and the inclusion of a drying service are recommended to enhance the overall customer experience and justify the 4.3/5 average rating. Potential customers should carefully consider these factors when deciding whether Super Wash aligns with their specific needs and expectations.

👍 Reviews of Super Wash

Clara J.

3/5

Just put my credit card in a little bit ago and I selected a $8 wash. by the time I got out of the wash my credit card text notified me of not an $8 charge, but a $10.01 charge. Not sure why I was charged $2.01 more for a $8 car wash but that's a pretty high extra fee that I did not see posted anywhere noticeable.

Definitely won't be coming back. That's way too much money to spend on a wash that doesn't even include a dry.

Charles J.

5/5

Only $2.25 to start on the manual wash bays, has dryer as well. Everything was working each time I was there. Overall this place has always been reliable in terms of spray pressure and features working as intended as well as being fairly clean.

They only have 1 wax option (where many these days have Conditioner & Clear Coat Protectant & Wax with the latter being a separate foam sprayer. But I'm not sure how much this even matters because afterwards while my car is wet, I use a Ceramic spray on & wipe off/dry wax anyway). And if the lack of all the "bells & whistles" for wax options is a "negative" for you then remember the price does reflect this at only $2.25 to start. How often do you need to start it up again just for a little rinsing you didn't get to finish? $2.25 is literally pocket change (or in my case car center console change, lol).

Brittany M.

1/5

Horrible just washed my car and its so dirty.

Bill N.

5/5

This is the best car wash in the area. All the chemicals such as soap and wax are premium, and the spot free actually does the part. I pass multiple car washes to use this practular one.

Zackariah O.

5/5

Always wash my truck there. Owner was there once told him his Machine was messed up he stopped what he was doing and fixed it and paid for my car wash for telling him. Talked to him a little and seems like a honest and professional guy.

Eric K.

4/5

This is all about convenience. Quick, easy on the way home and the wash is good enough. Only vehicle I can't wash here is my truck. Everything else fits.

Evan S.

5/5

Not a bad car automatic car wash! Powerful, but for 10$ didn't get off some bird poo, however, I would still come back!

Andrew P.

1/5

Paid $10, sprayer was one the ground when we came in. Swiped my card and it didn’t work. The machine started and then didn’t want to work. Charged me too and wasn’t even able to clean my car