Directions Credit Union - Shelby, Ohio

Directions Credit Union: A Comprehensive Overview

Directions Credit Union stands as a dedicated financial institution serving the Shelby, Ohio community and surrounding areas. Located at 29 Mansfield Ave, Shelby, OH 44875, and easily accessible via telephone at 93476942, Directions Credit Union offers a range of services designed to meet the diverse financial needs of its members. Their website, directionscu.org, provides valuable information and online access to various services.

Specialties for Directions Credit Union encompass traditional credit union offerings alongside modern conveniences. They specialize in providing a robust suite of services including, but not limited to, ATM access, comprehensive financial services, and robust auto financing options. The credit union’s commitment to member satisfaction is evident in its dedication to providing personalized service and competitive rates.

Location and Accessibility

The physical location at 29 Mansfield Ave in Shelby, Ohio, is a key aspect of Directions Credit Union’s accessibility. The drive-through facility offers a convenient option for members who prefer to conduct transactions while traveling. Furthermore, the credit union prioritizes inclusivity by providing a wheelchair accessible entrance and a designated wheelchair accessible parking lot, ensuring that all members can comfortably access their services. The availability of cash advance services further enhances the convenience for those needing immediate access to funds.

Customer Service and Member Experience

Directions Credit Union consistently receives positive feedback regarding its customer service. Numerous accounts highlight the responsiveness and knowledge of their staff. Specifically, the auto financing team is frequently praised for their efficiency and willingness to assist members through the entire loan process. A notable example includes interactions with Maureen, who is frequently described as both knowledgeable and friendly, demonstrating a genuine commitment to member satisfaction. This dedication to personalized attention seems to be a recurring theme in member testimonials, fostering a feeling of trust and reliability.

The credit union's commitment to prompt communication is frequently mentioned. Members appreciate the immediate follow-up on inquiries and the proactive approach to addressing their needs. The responsiveness of the team, as exemplified by the mentioned phone call-back instances, contributes significantly to a positive member experience. It’s clear that Directions Credit Union prioritizes building strong relationships with its members, going beyond simply providing financial services to offer genuine support and guidance.

Online Presence and Resources

The website, directionscu.org, serves as a central hub for members to access account information, manage their finances, and learn about available services. The website is designed for ease of navigation, simplifying the process of accessing crucial information. It’s regularly updated with important announcements and details regarding new offerings and promotions. The online portal provides a convenient alternative to traditional banking methods, catering to the growing demand for digital financial services.

Community Involvement and Reputation

While detailed information regarding community involvement is not readily available directly through the website, the consistent positive reviews and word-of-mouth referrals suggest a strong connection to the local community. The average opinion of 3.2/5, based on 13 Google My Business reviews, while not exceptional, indicates a generally satisfactory experience for the majority of members. This score reflects a dependable service with areas for potential improvement, likely focused on enhancing the overall digital experience or streamlining certain processes. The credit union appears to be focused on providing a solid, reliable service to its members.

Key Features and Services

Here's a breakdown of some of the key features and services offered by Directions Credit Union:

• ATM Access: Convenient access to funds through a network of ATMs.
• Financial Institution Services: A wide range of banking products and services, including checking and savings accounts.
• Auto Financing: Dedicated auto loan services with competitive rates and flexible terms.
• Cash Advance: Available for members needing immediate access to funds.
• Drive-Through Banking: A convenient option for conducting transactions on-the-go.
• Wheelchair Accessibility: Ensuring inclusivity with accessible entrances and parking.

Directions Credit Union is committed to providing a secure and reliable banking environment for its members. The credit union adheres to stringent security protocols, protecting member accounts and data from unauthorized access. They continually invest in technological advancements to maintain a cutting-edge security infrastructure.

In conclusion, Directions Credit Union represents a valuable resource for individuals and families seeking a trustworthy and accessible financial institution. Its combination of personalized service, convenient amenities, and a commitment to member satisfaction positions it as a strong contender in the local banking landscape.

👍 Reviews of Directions Credit Union

Chase B.

5/5

Customer service and the auto financing team were fantastic to work with. They called me back immediately. Maureen was especially knowledgeable and friendly. 5 out 5, would recommend.

Samantha S.

1/5

Ever since they upgraded their mobile app I've had issues. Any time I deposit money it's never available right away. I have things on hold or pending for way too long. Customer service (not at this location) when I call is awful. They are rude immediately and when I have an issue even if they can't fix it they find no way to make it better. I had put in a check and it was in pending and they deleted it randomly. But when I have bills in pending they can't delete it ? They want me to pay the overdraft fee. Changing banks immediately

Eric P.

1/5

Why do I always have to wait for my direct deposit? Direct deposit to my US Bank account is available for me at 12:01 am - but Directions I have to wait until 9, sometimes 930, sometimes its not available until after 10 am. Sometimes, I look online or on the app and it doesn't show my available balance - so I call in and they tell me its in there, but the app and online says differently - how am I supposed to know? Do I really have to call the bank every Friday just to confirm my balance? Ridiculous - think Im going to have to just have all my direct deposits go to US Bank and be done with this Mickey Mouse credit union.

James O.

5/5

My mother is a senior citizen, and has done business here for many years. I do not live in Shelby, but visit often, and assist her with her financial needs. When we stop by the credit union we are always greeted with smiles, made to feel welcome, and treated with respect. Both of us recommend Directions Credit Union to any person with banking needs.

Jonah E.

5/5

Always been great for me, never an issue. Been banking here since I started working (12 years ago now) and have multiple other accounts (both checking and savings) with other banks and can't see any reason not to continue my main account with Directions.

Chad W.

2/5

This upgrade that they just completed took way too long, still not able to access my accounts at 9:48 am on Tuesday, website is not loading, and new app just says something went wrong. Not impressed with the implementation on their upgrade. How unacceptable is it to keep people from viewing their accounts for 5 days now.

M A.

1/5

Charged me 5 overdraft fees and it was all there fault bank manager had to refund me with no good explanation and was really condescending like if i was the one that was stupid or asking all the wrong questions

Brandon B.

5/5

Had a loan from them and they were always friendly.