Tucson Jewish Community Center - Tucson, Arizona

jean Koz

It is a wonderful place. My only issue is that fitness class providers are way too forceful. Some attendees are very fit, I am fit as well but I got hurt in every class I went, they start hard and no stretching, some of them actually go pretty crazy with the speed. I resorted to go to acqua fit, but the lady that was on Tuesday was the very same one that does another class where I got injured. Although many were happy with the acqua fit class, most did not follow, her routine was not apt for the pool. The other two acqua instructors on Sunday and Thursday do get it right. Too bad I will have to skip Tuesdays from now on

Megan Budge

Scheduled an appointment with the ECE to enroll my daughter. We showed up, granted a couple minutes late because the parking lot is confusing, and no one knew we were coming. It almost seemed as if I was bothering them with showing up- the two ladies in the office weren’t warm by any means, there was no greeting, no getting to know us, no welcoming, just “someone will be by.”

Took the tour. It was incredibly rushed because there was a meeting at 9:45 that our guide had to attend (our appointment was for 9 am). She often times came off as impatient as I worked to navigate my 3yo around a new environment. I made it a point to ask about spot availability and made it clear that I needed to have my daughter enrolled in a program in two weeks. She assured me that they had several open spots. At the end of the tour, an application was basically tossed my way as she rushed off to her meeting and we were left in the lobby. Several staff members passed us by while we sat there and there was no hi, hello, welcome.

I tried to turn in the application the following Monday (tour was Thursday). I Didn’t really know where to go or who to drop it off to- no guidance was provided when I was tossed the application, so I went into the JCC. The guy at the counter was confused… had never seen the application before. Called the ECE and I was told to schedule an appointment for a tour. I had already mentioned that we had already done the tour and I just needed to turn the application in. He didn’t know what to do with it, so again called back and one of the unfriendly ladies from the office on our tour day came and grabbed it. Again… not welcoming or friendly. But hey, I liked the facility and program… so maybe she was having an off day…again. I asked when I could expect to hear anything and she said “maybe Friday.”

I called in Wednesday to follow up on the application and to make sure that there was still an opening for my daughter. I was told that it would be looked at Friday and that they didn’t know if there was availability. I explained that during the tour I was told that there were spots open, and I again stressed that I needed my daughter to start 1st week In September. Again, told I would get a call Friday.

Friday at 1630 (today) I call for an update. Left a message and received a call back shortly after. There was a part time spot, M-W but no full time option available. This is not what I was told when I toured, and I was pretty upset that this wasn’t communicated sooner.

There needs to be good communication- when it comes to children especially. The fact that NO ONE knew what was going on- from the tour guide who assured me there was FT spots available and I would be able to start my daughter when needed, the 1st week In September, to the unwelcoming office staff, to the JCC front desk, through no fault of his own, was completely clueless as far as the ECE, to the way applications were evaluated once a week on Fridays, to the program director who was unapologetic to the fact that her staff told me there were FT spots open while she communicated only PT spots were available. AND it took a week to tell me that they didn’t have the availability I needed.

You can’t run a good organization on broken communication. Processes need to be streamlined, and the staff could benefit from being more outgoing and warm.

scott shaw

Facility looks nice however staff follow up leaves a lot to be desired

Carly Langman

Dale and Billy in facilities management are always kind and helpful, we are proud to be partners supporting this wonderful organization!

Jacob Kaufman

Awesome gym with great views of Tucson, friendly staff, great new tennis + pickleball courts, childcare options are family and schedule friendly. Great smart COVID protocols and the building feels safe to visit.

Elijah Pierce

This review is only for the membership services.
The ECE is really amazing, and I would recommend it to anyone.

My Children attended the JCC for years and years, and it was absolutely lovely. Until it came time for us to cancel our membership.

I have spent the last three months fighting simply to get my membership cancelled, being told different things, by different people, each time.

We gave our 30 day notice, we paid for an enrollment we weren't there for, we paid for a month of services we weren't going to attend, and now at this juncture, I've paid for FOUR months of membership, that we haven't used.

The first time I called, the woman assured me our cancellation was all set, and that I didn't need to take any further action.
The next month I am charged. I call back and they say "Oh well that shouldn't have happened, you're all set now, have a nice day."
I got charged a third time, and called again today, only to be told "Well you never e-mailed us, so there's no record, so we're not going to give you your money back, for the months you haven't even stepped foot in the door."

The ECE is amazing, and the JCC is lovely, but the membership customer service was abysmal.

Tala Haddadin

Very rude staff, I was scheduled for a tour and when I arrived they told me we don’t usually schedule tours at this time.
Talking about childcare just by observing the place, I didn’t feel comfortable at all, kids are out of their classroom anyone walking by can talk to your child or play with your child.
the lady who toured us didn’t even bother to get us into an office and explain things. Very unorganized and unprofessional.
I will not join this place for sure

ellie elizabeth

I have gone as a guest with my friend a few times and it has always been a comfortable and safe feeling environment. My daughter loves the playroom and teacher and I love getting my 2 hours to workout. Its pretty far from me but I am getting my own membership for the new year and plan on using it as often as possible it’s definitely worth it. There are tons of amenities and GREAT equipment. Always is SUPER clean too plus everyone has been so friendly and welcoming. I love my friend for introducing me to this place.