Adventist Health Twin Cities - Templeton, California

EspressoMarie

I was forgotten by the nurse who conveniently had her name tag obscured with a sticker over her name. She gave me a gown and I said I needed the restroom to leave a urine sample. No one came to take my sample or vitals. I wasn't given a call light even though I was not able to stand steady. I wasn't even offered a blanket. Then I heard the doctor, Dr. Williams, coldly tell the patient next door that they are looking at cancer. He then peeked his head into my room and proceeded to ignore my concerns saying repeatedly that he had read my "record" not "chart". I asked if any imaging could be done, I came in with neurological symptoms, he said he wouldn't do a CT because of the radiation and that it wouldn't show anything anyway. I asked about MRI, he said they don't have MRI coverage on the weekends. He left me in tears saying behind his shoulder that he would order blood work. I never saw the nurse again after that except that she popped in to take the urine sample. I was cold, in tears and crying so loud they must have heard me. Finally my mother had had enough and asked if I wanted to leave. I tried to get off the bed, but slipped and fell. I heard someone ask if I was alright and that she would get someone. That someone never came in the time it took my mom to help me up from the floor and get me dressed. As I was leaving, lab came by but I was already done. No one tried to stop me or ask what was wrong.

Amanda H.

Our family is incredibly grateful for the exceptional care provided by Twin Cities Hospital during my grandma’s final days. The entire team made sure she was comfortable and well cared for, advocating for her every step of the way and working directly with our insurance to ease the process during such a difficult time.

A special thank you to Crystal in the DOU and Ester in Med/Surg—both of whom went above and beyond to ensure my grandma was treated with compassion and dignity. Their kindness, attentiveness, and warmth made an incredibly painful time as easy as possible for both her and our family. We truly cannot thank them enough.

We also want to recognize Kim, the charge nurse in the DOU, who was so kind to us one of the nights we were there. She brought us a comfort box and took the time to talk with us, offering support when we needed it most. The team also made sure we could stay in the room with my grandma, preparing a refreshment cart, a reclining chair, and warm blankets—small gestures that made a big difference in those final moments.

One piece of feedback: the case manager (I didn’t catch her name) who came in to discuss insurance changes had a tone that felt a bit cold, especially given the fragile state of my grandma. While we understand these conversations are necessary, a bit more sensitivity in those moments would have been appreciated.

Overall, we are deeply thankful to Twin Cities Hospital for their care, kindness, and support during such a difficult time.

Mallory D.

I had to unfortunately make a trip to the ER this evening. Every single person that I encountered tonight, from the front desk, security, the intake nurse, the ER nurses, xray tech and doctor were so nice! Quickly got me in and out, alleviated pain, and even sang happy birthday to me. Hands down the best trip to the ER I’ve ever had.

DJ P.

Worst hospital you can go to on the central coast. There is always a line out the door. You will sit in a hospital bed for hours before you were seen by a doctor. They are extremely unorganized. They will ask you simple questions like which pharmacy and still mess it up even after you answer their question. Just left there a few hours ago. Should’ve driven to San Luis. It would’ve been faster.

Marshell M.

Terrible food, lack of help, rude staff members. Never go there. Miss important details that should be followed up on. Do not listen to patients concerns. Waiting waiting waiting for follow ups.

Ryan O.

My dad was admitted to this hospital in 2024 with serious kidney issues. The staff worked quickly at that time to stabilize him and help him recover. I arrived about 6 days into his stay. I could tell something was not right. His doctor was not on site at the hospital all the time and relied heavily on communication with nurses. I kept telling his nurses his stomach pain was not typical and his cognition was off. He was in a lot of pain and they were talking about discharging him to rehab. Since I work in the medical profession and have worked for over a decade in the hospital, I could tell he wasn’t stable. When I brought up my concerns to his day nurse she offered him Gas-x which had made his pain worse before so of course we declined that. She told me that she often sees people wanting their loved ones to get better but for my dad it will take time because he is old. She actually said that. I raised the concern of his pain to a critically thinking night nurse who came on and she suggested we get some samples and run tests that confirmed he was bleeding internally. A GI consult was ordered and there was some confusion where my dad couldn’t drink anything all day and wasn’t even seen by the GI docs and his dialysis was delayed. My dad was in a freezing cold room and was parched and hungry. No one could tell me what steps were being taken to get the GI docs in to see him. I finally asked to speak to the house supervisor as it was Friday night and there was no patient advocate to speak to. I expressed my frustration about the confusion and how my dad had been waiting all day to get evaluated and had been kept nothing by mouth. The response was that people can survive without food or water for more than a day. I was floored. Where is the compassion for another human? Where is the empathy in this response? He asked me what I wanted and I replied for my dad to be able to drink some fluids, eat food, and for there to be improved communication with the staff. The food and water helped my dad feel better that night. The next day we found out from the GI consult he had a severe ulcer that subsequently perforated as a result of the test. I saw him writhing in pain and was told the X-ray shows gas bubbles in his intestines. I knew there was no way that was correct and felt that I had to continue to advocate for further work up. He ended up having emergency surgery for his bowel perforation and then had to stay in the hospital for about another week. That experience made me terrified to leave my dad because I did not feel that his condition was being looked at critically and that his concerns were being heard by nurses and communicated to his doctor. The GI docs and the surgeon who performed his bowel surgery were awesome. The ICU and step down ICU team were exemplary and had to deal with my PTSD from the sub par care he had received on the medical floor. By the time he discharged he really did seem like he was turning a corner and was getting better. I left my dad with hope for his recovery. The day he died he had a great lunch and really enjoyed his coffee at the rehab center. He knew he needed therapy there to get better to get home to his wife. Sadly he died that day of cardiac arrest during his first outpatient dialysis appointment. My dad was a man who believed the best in people. He really placed his trust in others. Sadly he placed his trust in some who lacked the ability to observe, question and seek out answers and communicate concerning issues to his doctor. I’m not saying he would still be alive if his pain was addressed earlier, but maybe a significant surgery and pain could have been avoided if he was listened to earlier and not passed off as “being old.” Maybe his last days could have been a little more comfortable. Twin Cities Hospital, it’s time to listen to your patients, communicate with your team members and act on concerns raised by patients and family members.

A K.

I don't know much about hospitals at all, but I went to Marian hospital in Santa Maria just to wait 5 hours for nothing, and today at Templeton I was helped and taken care of right away. Keep in mind I had no surgery or anything really to serious, also I've heard bad things about this hospital, but as far as my experience, it was better then Marian, where they gave me no answers or help really.

Anitra S.

I believe my dad will be having surgery here soon & w/ so many negative reviews it makes me very nervous. If his Doctors refer him here I pray for a professional, safe, & successful experience.