BMW of North Haven - North Haven, Connecticut

Stephanie S.

We had such a wonderful experience with BMW of North Haven that we ended up purchasing two cars from them! We worked with Tayron, who greeted us at the dealership and answered all of our questions along the way. He was very attentive and transparent throughout the process. Meeting with Crystal to discuss financing was straightforward and we did not feel pressured in any way, but got a chance to really understand our options. Diane was a gem! She took plenty of time to walk us through the cars and ensure we felt comfortable with the setup and technology. All in all, an amazing experience and I would 100% recommend this group to anyone looking to purchase a vehicle. Thank you!

Vimal P.

Awesome, fantastic, thorough, efficient, friendly, empathetic. These are just some of the words to describe the BMW of North Haven team and the buying experience.
Basel is hands down the best client advisor, knowledgeable about the product, always responsive and reachable. just a thorough gentleman. He compared options on different vehicles and made suggestions and recommendations to guide us.
On the closing day of the deal the process was made so efficient by the whole team.
Crystal in finance was amazing and explained everything so clearly - and as hard as it is to part with money she made running through all the paperwork seamless.
Then the fun part, setting up our cars and getting to know all the tech and apps - our BMW genius Diana was incredible.
This is the model of what car buying should be like, congrats BMW North Haven !
My wife and I couldn't be happier , thanks again !

Sherman C.

Streamline deal, attentive service and friendly honest staff.

Just purchased a PreOwned vehicle from BMW North Haven. I found the car on Carfax and then reached out to the dealer directly. Tayron responded promptly and explained the buying process clearly. Upon my test drive I fell in love with the car with confidence and appreciated the no-pressure approach the dealer offered. I came with my finance pre-approval and Crystal & Ben (the managers) were able to find me an even better rate with TD! I live 2hrs away in NJ and they can help with out-of-state deals too. So as you can imagine I am a happy customer and will be singing their praises.

Thank you again to Tayron (Sales), Crystal & Ben (Business Managers).

Peter B.

Since moving to CT we have used four different dealerships - none of them begin to compare to BMW of North Haven for sales services (special shout out to Stephanie Mismas) and for maintenance services (special shout out to Todd the service manager). This dealership provides a very pleasant atmosphere - well done!!!

Steven D.

Fantastic experience! Brendan is a pro. Never once put any pressure on me and was easy to work with. He made sure I got exactly what I wanted and pulled off some great incentives! Crystal in finance is excellent. She made sure I understood the extra coverages and worked with me for the right one. Again, no pressure felt and the process was smooth. Finally, Diana the tech whiz is one of the nicest people ever and made sure I knew exactly how to work the car! I’ve bought a lot of cars, but the experience I got at BMW North Haven is by and large the best I’ve had. You have a customer for life!

Souwany

I just wanted to take a moment to express my sincere gratitude for the outstanding service I received during my recent car purchase. Khaled, you went above and beyond to make the entire process smooth and stress-free. Your no-pressure approach made the experience truly enjoyable. Arranging an Uber driver to pick me up so I could get my new car was a thoughtful touch, plus a gift bag with goodies and I’m really grateful for your help. Mitchell, thank you for taking the time to walk me through the infotainment system and ensuring everything was set up to my liking. Your help made adjusting to my new car so much easier.

It was a pleasure working with you and your team. Thanks again for making this such a fantastic experience!

Paul G.

I’m very disappointed that this dealership would take advantage of their customer's as they had dealing with my wife and I. They wanted to charge.us $4,400 to replace an oil filter housing on our 2018 330 xdrive. The service rep Andrew Merino lied to me multiple times regarding work that was never completed on the car. For example he told me his master mechanic had taken the intake manifold off. However, when I did the work the bolts had clearly never had been touched and it was not even necessary to complete the work. He also told me his boss was not in but when I drove their in person I found out he had been there to whole time. I bought the genuine BMW oil filter housing for $317 and completed the work in my driveway in the cold in less than 8 hours. See my pictures. It’s disgusting that they have taken advantage of a customer and charge them $4,400.

Visuals B.

I recently purchased a BMW X3 M40i from BMW of North Haven and it was an amazing experience from start to finish. Steve Canada was an absolute pleasure to work with, he was incredibly helpful, easygoing, and took the time to really listen to what I was looking for. His professionalism and attention to detail made the entire process smooth and stress-free. I genuinely felt like he had my best interests at heart and was committed to helping me find the perfect car. I would 100% recommend anyone in the market for a new vehicle to reach out to Steve Canada at BMW of North Haven. Outstanding service!