Cook Willow Health Center - Plymouth, Connecticut

Genevieve

I love everyone there and they been taking care of my mom since 2022 and everyone been so nice until I called today and bam before I was even talking Nicole hung up on me 2times: not saying she a bad nurse ik saying she was rude on the phone today.. and I don’t like rude people- I am a polite person with respect and manners- I do expect people to show me the same.
Everyone has been so great to me every time I’ve had to call: I get they get busy and doing things but least finish the conversation and let the person call and say thanks and have a good day or what not and finish what they are talking about..
except for todays call and being hung up on: I love everyone there and appreciate them caring for my mommy.. so thanks for taking great care of her and being there for her: but please ask staff not to be hanging up on people when they call and let them finish their conversation please. Thanks

Jackie S.

Don't go here if you have any respect whatsoever for your family member's well being. We were there for about 15 minutes and it was the worst experience. My grandmother is unable to walk to the bathroom, so we kindly asked for a commode. The worker there grabbed one and when we opened it, it was covered in human waste. When we asked for a reclining chair, maintenance was too worried about scratching their new floors. When we decided to leave, the head nurse "apologized" by saying that the commode was in the clean area so she figured it was okay. Completely unprofessional.

EDIT: I came back to see if any other family had to go through what my poor grandmother went through, and I see the facility is trying to say that my post is fake. They had no way of checking to see if my relative was actually in the facility because I NEVER SAID HER NAME. My review is 100% real and it’s sad that the facility feels the need to attack people that leave bad reviews. My grandmother was never formally checked in because we got her out of there before any papers were brought to us. She unfortunately left in tears because she was so scared to stay there, with a nurse running after us saying she was leaving AMA, which was not true because when we called her doctor, he told us to get her out of there IMMEDIATELY. I would also like to add that this facility does NOT have a 4 star rating overall, only in staffing. Their rating is actually below average and it shows that they have been fined twice after their health inspections in the past three years. If the facility wants better ratings, rather than attacking bad reviews, they should learn from them.

Ally L.

Wonderful place! My mother is in great hands! The staff is excellent and facility is clean. The new DNS Maureen is fantastic gave me relief on putting mom in home. Thank you CookWillow.

Dean T.

I have stayed here several times in the past few years and I have no complaints. The staff is very friendly and professional and find these negative comments laughable at how ridiculous the allegations are. If I am in need of further recuperation, I am going back to Cook Willow.

Norman M.

Both of my grandparents have been and received excellent care, staff are professional and helpful . I would highly recommend this facility.

Jennifer P.

Great staff, friendly and helpful, polite. I feel that my family member is in good hands.

Kathleen A.

Has remodeled as well as new CNAs the place has improve greatly

Simone G.

Dirty, dark place! Don't know why it's still open.