Emerge Counseling Ministries - Akron, Ohio

william M.

Wow this place is a true God send. I have battled depression and suicidal thoughts for almost 30 years. In Oct 23 I finally told my wife I needed help. I went online to find places and the insurance would say it isn't approved for this or that. Or places I found were very worldly that had they /them or what ever. So I nearly gave upy search when a friend recommended emerge. I decided to fill out the info and got a call right away. We got set up and has been going great. The guy I see is an amazing therapist and has helped a ton. I have a long way a head of me but small strides are better then where I started. I'm thankful for emerge and for my therapist as he is top notch. Thank you emerge for all you have done.

Katie N.

So I'm giving this a two star because this one lady at the front desk made me feel uncomfortable about asking how much I can pay on my balance. I told her I could pay this amount but she wanted more. I'm a single mom and on a fixed income. I am trying my best. I paid an amount last time as well which was a week ago. It feels like to me like at the front desk all they are interested in your money and not very friendly. My daughters counselor is very good and don't want to leave. Please management talk to your front desk workers about being more understanding.

Neva S.

Although the scheduling department is nice, and my counselor was fantastic. I am giving them a one star because of their billing department.

They claim that you owe a copayment up front, but they went months without telling me this and no withdrawals from my account for my copayment. Months later they overdrew my account with a few hundred dollars worth of copays. I addressed this and asked if I could pay up retrospectively (as most places nowadays allow) going forward, they said this couldn't be done. I removed my payment info so that they couldn't overdraw my account again. Only for them to come back and say that copayments are due up front, however my bank account says otherwise. This issue went mute for a while. My bills were always paid on time and paid to the full amount. But recently they somehow found old billing information and withdrew payments from my account without my authorization. Because of the billing department I wish I could give them negative stars. I'm very saddened to leave, but this is uncalled for and very unprofessional. Tread lightly with their billing department and watch your bank statements!!!

Alivia B.

I love the counseling services at Emerge! They helped me get through one of the roughest seasons of my life and gave me tools to navigate through life in an emotionally healthy way!!!! & there’s always coffee. 🙂

Deanne A.

Started counseling last year and it was helpful but a combative experience because of counselor. She fell asleep a few times. I thought this was Christian counseling but it wasn't after first few visits. Last visit May 2024 and I never heard from them again to schedule or anything. No explanation. Not a good fit period

Scott W.

For to be carnal minded is death, but to be Spiritually minded is Life!
Romans 8:6

brandy W.

This is only week 2 and I love Michelle. I look forward to our meetings and just discussing life!! I love her passion... Fast forward a year later counseling with this therapist stopped no explanation. Connected with a different counselor did not feel they were a good fit. Then asked for a new one just not a good experience..

Ben M.

I can’t say enough about the people and quality of Emerge! They are so kind, professional, and helpful. Emerge, Dr Crosby, Pam, Matt Knabe and the entire team are just incredible. My wife also attended their Soul Care conference and truly enjoyed it!