Focus HR - Tucson, Arizona

Sue Z.

This is a long review, because there is a lot to say before we found Focus HR.

We started out with 4 of us at our business. I was new to Quickbooks, but I did payroll in-house with the help of an outside bookkeeper. When we grew to 11 employees, we wanted to offer insurance benefits and HSA plans, so we decided to use Paychex to implement the payroll/insurance package.

Not even 2 weeks into the process, we started having issues with Paychex asking for duplicate financial and employee information that we had already provided on day 1. The first person who received one set of documents didn't pass it to the next person who should have received it, thus duplicate requests were the norm. When I was emailed information, every email was copied to 6 or 7 other people, and I was never sure if I had my own personal representative for our business. It was quite disorganized and communication was fairy dust. Each hand never seemed to know what the other hand was doing. Our employees ended up without insurance on the day it was supposed to go live.

When I emailed a question to who I thought was the correct person at Paychex, I was often told that they weren't the correct person and then it was FW'd to someone else, sometimes more than once, and then it would take literal days to finally get a response. I couldn't just pick up the phone and call someone. Our employees were frustrated because they couldn't get answers to their questions. The experience was so bad that we ended up canceling our contract with Paychex for lack of performance.

I was ready to go back to doing payroll in-house again, when our banker gave me a business card for Focus HR. My husband had used Focus HR for a different company, and I had met Clint Parry at a business meeting years before. After meeting with Clint again, we took the plunge and hired Focus HR for our payroll and insurance package.

That was almost 2 years ago and we've never looked back. I have my own payroll specialist, and now with 21 employees I need all the help I can get. I can email or call and I know Constance will get to me just as soon as she can. She is my 2nd set of eyes for timesheets, hours and all things payroll.

Focus HR offers everything from payroll, to insurance, to HR/Handbooks, to WC. All just a phone call or email away. The cost is actually a little less than Paychex, and I told Clint the other day that I happily pay that bill every month because I feel like Focus HR is part of OUR team. Even our employees have been able to speak or email Focus HR with questions.

All the headache of HR compliance is handled through them, and I have professionals at my fingertips. When we've had to let people go, they were there to make sure everything was done correctly and legally.

It's not that the whole process is without mistakes. We're human. I've made mistakes and then Constance will call or email with questions. There's been minor errors on their side, but the difference is that they are recognized and rectified immediately, not blamed on others or hidden under the rug.

I actually love working with Focus HR. They have different people in different roles for a reason, and each is an expert in their field.

I will never, ever recommend Paychex to any business owner!

But I will recommend Focus HR to every business owner that I meet. We've never had one regret choosing to work with Focus HR, from day one until today.

Nick S.

No accountability, whatsoever. Bad business. Sue in HR lacks accountability and basic human integrity. The employee is not protected in any way, shape or form. In my dealings with Focus, all have been positive with the exception of Sue. Thank you to Gianella and Seung Jin for your grace.

Bill B.

We've been using FocusHR for many years. Their onboarding process was thorough and easy. They do our payroll, make sure our employee documentation is up to date and have a HR specialist we can contact whenever we need info or help. Bottom line, they've helped us raise our HR game - highly recommend!

Miss T.

My company has been using FocusHR for almost a year. They are professional, reliable, extremely knowledgeable, and comprehensive in their services. Their Business Development Manager, Clint, is deeply involved and believes in building strong relationships with each of FocusHR's clients which is very helpful. They have an outstanding Payroll Department, HR Department, and Benefits Department, and Worker's Comp unit that always puts the clients' needs first. Highly recommend.

Chris M.

We have used FocusHR for about 10 years now. As a small business, it is difficult to keep up on all the new rules and regulations popping up all the time from the government when you are trying to run a business and take care of patients. FocusHR allows us to concentrate on what we do well and not worry about the HR aspects of the company. They handle our payroll, getting funds to the 401K company, benefits, staff on-boarding, etc. We have a dedicated HR manager who we can call with question when needed to bounce issues off of that may come up in the course of running a business. They do what they do best so we can concentrate on what we do best. This saves us time, money and stress. I highly recommend the FocusHR team to any small business looking for a better way to run the HR side of the business.

Dr. A. M. N.

Focus HR is instrumental to running a smooth business. They have excellent customer service and are fast and efficient!

Cindy M.

We LOVE Focus HR. In the past we used an HR company out of Florida and it made it difficult on a day to day basis using a company in a different time zone. Having Focus has been amazing! I always get a response quickly when I need something, they have helped me out in some sticky employee situations and they are always quick to jump in when needed. Bonus, having Kristi local that she comes and checks in on us often! Thank you Focus for your excellent customer service and stellar HR skills! You make my life easier!

NatureMedica P. M.

As the manager of a small business that runs as lean as possible, the team at Focus has made my life so much easier. They're always available to answer questions and they've quickly become an essential component to the success of our office. They have saved the day more than once, starting at the beginning of our relationship - they got us onboarded quickly when our bookkeeper retired and have saved me so much time and effort since. Because of Focus, we've been able to expand our benefits offering to improve the quality of life for our team and subsequently improve employee retention. The team there feels like an extension of our office staff. I can't imagine life without them!