Goldfish Swim School - Hamden - Hamden, Connecticut

Emily G.

We are having an amazing experience with goldfish swim school! We have had our daughter enrolled since she was four months old. She is now eight months old and has really taken to the swim experience. She is consistently excited to see her instructor, Megan and swim with all of her baby friends.
Everybody has been incredibly kind. One thing I love about the spot as someone who grew up going to the local YMCA and having to walk all the way back to locker rooms and even farther to a pool is that it's all right when you walk in. There's immediately the viewing area for parents who aren’t swimming to sit which is also one of the entrances to the pool. There are changing rooms farther back in this one room, and it includes bathroom, hair, drying station, and our favorite thing the clothes spinner which gets the excess water out before we pack it in our bag.

The spot is always clean and they are always willing to accommodate if we have to cancel as long as we do it in a timely manner so we can get our make up token. We've made up some classes and we've enjoyed every instructor as well. Truly pleased with our experience.

Angelica R. T.

This place is such an amazing environment. My kids really enjoy swimming, learning new things and most of all having fun with all of the amazing staff. Everyone is so kind, friendly and wholeheartedly supportive people. My kids are always looking forward to their swimming lessons. Highly recommend

Nicole C.

If I could give this location 0 stars I would. I attempted to book a birthday party for my daughter at this location, the staff and “party coordinators” were extremely unprofessional and rude. I called two weeks prior to ask what dates they had available in the next two months and what times. They gave me options for two different times on the weekends. When I called back to book my party the lady first argued with me saying If i didn’t come in person to sign paperwork in 24 hours she’d have to cancel my party, and that the deposit is non refundable. After asking for different options on if they could email me the contract or allow more time than 24 hours for me to get there, the manager then gets on the phone and tells me I can sign it all day of the party, then the women tells me I’m now required to pay the full cost of the party, 600.00, and not eligible to just leave the 50% deposit for whatever reason anymore. She then agrees a few minutes later that I actually can just leave the deposit, now she proceeds to book my party for a 430 time slot only to then tell me that she can’t offer me that time any longer and they need to book me for the earlier 2pm. Even after I told her I’m not available due to my work schedule she continued to refuse to book my party for 430, all while screaming like a maniac in the phone. When I asked to be transferred back to the manager she refused to put my call through. In the end after she shouted at me screaming that i was difficult and if i wanted the party or not, I definitely did not. They are so rude and unprofessional and I will never book a party for my child and spend this kind of money at this location.

Alyssa H.

Couldn’t recommend goldfish swim enough. We absolutely love that the facility is so clean and well managed even on the busiest of days. The staff is always so kind and patient, especially when it comes to a new swimmer. We’ve been taking my son since summer and absolutely love the confidence he’s gotten when it comes to swimming. They’re understanding of a fun curriculum that teaches water safety is so important and so valued in our family.

J L.

Strong variability among teachers, some are fantastic and some are disengaged. The Hamden facility is new (less than a year) but not maintained. The changing rooms are full of mildew and many of the bathroom lights don’t work. The reason for the one star review is due to levels of cleanliness, customer service and billing. If you are considering enrolling make sure you understand it’s a membership and you must provide cancellation notice in writing on their form at least 30 days in advance.

Atsuko Y.

I was nervous for enrolling in goldfish swim school but they have been excellent. The front checkin person was so nice on our first day, enthusiastically showing us around and made sure we felt comfortable. The facilities are beautiful and teachers know what they’re doing. It’s very family friendly and I’m so glad we’re enrolled.

Guapo2k

This place has left me DESPONDENT!! I've been attending this program with my son for two months. Many classes have been canceled due to feces, throw up, and urine in the water. I questioned staff about the cleaning process of the bodily waste and was told they just add more chemicals. There are foul orders in the changing station due to accidents that have not been cleaned. The staff is very lazy and I hardly see any true engagement with the children. I've written MULTIPLE bad reviews and they keep getting taken down. DO BETTER please. This program is for children and their safety should always be priority. I've spoken with a manager named Vince. He should DEFINITELY not be a manager. He's rude unprofessional and lacks communication.

Talaria H. A.

In reading some of the previous reviews, I'm not sure if I am going to the same place; Goldfish Swim School is marvelous! I'm very impressed with the facility as well as the staff! Rebecca is so engaging and knowledgeable. Johnny is incredibly skilled and inspiring. Jordan is amazingly kind and patient. Malik, you are my daughter's favorite and I apologize if I spelled your name incorrectly...10/10, you guys. I'm so thrilled to have found this place and my kids absolutely love it. THANK YOU!!!