Greenknoll Branch - Regional YMCA of Western Connecticut - Brookfield, Connecticut

Elena

I love the group training at this club. I am especially inspired by Coach Marisa, she is a benchmark of physical endurance that I want to aspire to.

In the summertime, we like to take a refreshing dip in the outdoor pool with the whole family. It is only a bit frustrating that free swimming is available only in the evening and there is little space for families in the pool, which sometimes causes pandemonium.

Another unpleasant moment: the reception staff seems to be unaware of the options that the membership includes. We were denied access to the sauna, even though the club's website clearly states that it is included in the membership.

From the suggestions for the improvement of the club's space:
- better clean the outdoor pool and floor of the Studio;
- revise the space in the outdoor pool to make it more comfortable for family swimming;
- and inform the reception staff to ensure that their awareness is in line with what is stated on the official website.

I wish you prosperity, a friendly and hard-working team and bright future prospects!

Mike A.

We've been members for a couple years and enjoyed the swimming plus summer camp. It's a mixed bag of good & bad chocolates - you never know. Today my boy (7yo) came to free swim, and he went to the only lane available per the lifeguard. Soon the one woman sharing it told him to leave and swim in another area. Looking up from my bench to see this conflict I approached and explained that the lifeguard directed that this was the only lane available. She was disrespectful and argumentative. The guard eventually arrived and said she's an instructor and has authority. As a member and parent I think the Y personnel need to be respectful, clear, and safe instead of confusing, argumentative, and selfish.

Mila G.

Have been a member for over year. The staff is great. The facility is well maintained and clean. The indoor pool is great. Outdoor pool which is seasonal also wonderful. Highly recommend this Y!

Kat D. C.

I was lucky to have a friend take me before a membership was in my mind! I loved it and had a blast!! Granted a few life guards could be more personable regardless if you are a athletic swimmer or someone who can swim but not in professional form! I met with Deb for my application and she was great 👍! We talked about the pools, classes, then our kids and college! She was personable and professional!! I totally give her a thumbs up! 👍👍👍👍

Peter R.

They must think they are running a country club here or something intead of a dated YMCA in a middle class suburb. I used my National Membership as I was visiting the area. There were 2 locker rooms. One was for their " exclusive" members and it had a sauna and steam room. It was locked up like Fort Knox. I was told to use the other one locker room which I presume is for visitors or second class members who cant afford the higher rate. To me this feels like discrimination against those who canot afford their 2 tier rates. I mysef pay a very high rate at my home branch so I should be entitled to all the benefits that these higher tiered members benefit from. Everyone should be equal at the Y regardless of what they can afford to pay. I would hate to be the one person in a friend group that was left out for not being able to afford the higher tier rate. I am going to report this. I am not sure anyone will care but I am going to try to find someone with authority who will.

James R.

This YMCA is relatively wonderful with respect to offered youth and adult programs or activities, child-care services, and equipment. In fact, my son loves it so much that he constantly asks to go there so that he may swim, play basketball, or attend the childcare facility. However, some of the staff members, particularly the ones serving at the front desk, could indubitably benefit from a slight upgrade in friendliness or attitude. Having been a customer for at least one decade continually, my observation is that some of these staff members occasionally tend to be rude or respectful to customers based on seemingly personal perceptions.

Nico V.

5 Stars for the kids swimming power lessons thru this 2019 summer. We have tried classes (other places) that are once a week and did not find that worth it. Our plan was to have our kids learn and get better at swimming. Mission accomplish after 3 sets of lessons.Mrs Maria (The swimming coach) was FANTASTIC! She was friendly and would support and push the kids when needed. Plus you learn in a real pool that goes down to 12 feet. The first lesson, my kid would no go near the deep end. Now my kid as no fear of it. We are looking forward to next year. I highly recommend the swimming power lessons and my kids favorite swim coach, Mrs Maria. Thank you!

Mark A.

From out of town and needed a gym with pool for my training. Facility is up to date with the latest Cardio equipment, pool and locker room were clean and staff was friendly and professional.

I walked in asked for lap and gym hours, paid my $10 and filled out a simple guest form. Took no longer than a few minutes. After that I was good to go. Great place and now I know I can always count on the YMCA for my workouts when out of town.