New Albany Ace Hardware - New Albany, Ohio

New Albany Ace Hardware: A Comprehensive Overview

New Albany Ace Hardware stands as a prominent fixture within the New Albany, Ohio community, dedicated to providing a comprehensive range of hardware, home improvement, paint, and tool solutions. Located at 5595 New Albany Rd W, New Albany, OH 43054, this establishment has cultivated a strong reputation for its commitment to customer service and a diverse inventory catering to both professional contractors and discerning homeowners. The store’s phone number is 48559090, and visitors can explore further details and current promotions on their website: acehardware.com.

Specialties and Services

New Albany Ace Hardware distinguishes itself through a broad spectrum of offerings. Beyond the standard hardware supplies, they specialize in a wide selection of paint, ensuring customers have access to quality finishes for any project. Their tool department carries a substantial inventory, ranging from hand tools to power equipment, suitable for various levels of expertise. Furthermore, the store provides valuable onsite services, including assembly service, repair services, and a comprehensive service guarantee, adding significant convenience for their clientele. The store is designed with inclusivity in mind, boasting a wheelchair accessible entrance, wheelchair accessible parking lot, and a wheelchair accessible restroom, demonstrating a commitment to accessibility for all customers.

Convenience and Accessibility

Recognizing the demands of modern lifestyles, New Albany Ace Hardware offers several convenient options for its customers. Delivery services are available, and in-store pickup is a popular choice for those who prefer to collect their orders directly. Same-day delivery is also offered, catering to urgent needs. The store accepts a wide range of payment methods, including credit cards, debit cards, and NFC mobile payments, ensuring ease of transaction. The store's layout and operation are designed for a quick visit, acknowledging the value of customers’ time. Notably, the store is LGBTQ+ friendly and operates as a transgender safespace, fostering an environment of respect and inclusion.

Customer Feedback and Reputation

New Albany Ace Hardware consistently receives positive feedback from its clientele. As evidenced by its 403 reviews on Google My Business, the store enjoys an impressive average opinion of 4.5/5. Customer testimonials frequently highlight the exceptional customer service provided by staff members, particularly individuals like Ash, who consistently go above and beyond to assist customers with their needs. The store’s commitment to knowledgeable staff and a willingness to assist with even complex tasks appears to be a key contributor to its positive reputation. The focus on providing a tailored experience, combined with a robust selection of products, contributes to a consistently satisfied customer base. The ability to find solutions for a variety of home improvement and hardware needs seems to be a hallmark of the store’s operation.

Key Features Summary

• Comprehensive Inventory: Hardware, Home Improvement, Paint, Tools
• Convenient Services: Delivery, In-Store Pickup, Same-Day Delivery, Assembly, Repair
• Accessibility: Wheelchair Accessible
• Payment Options: Credit Cards, Debit Cards, NFC Mobile Payments
• Community Focus: LGBTQ+ Friendly, Transgender Safespace

In essence, New Albany Ace Hardware provides more than just a retail experience; it offers a reliable resource for all home improvement and hardware needs, underpinned by exceptional customer service and a dedication to community values. The store consistently strives to meet the diverse requirements of its customers, solidifying its position as a valuable asset to the New Albany area.

👍 Reviews of New Albany Ace Hardware

daniel D.

5/5

I had a fantastic experience at Ace Hardware thanks to Ash! I needed help with my key, and Ash went above and beyond to make sure everything was done right. They were friendly, knowledgeable, and took the time to ensure the key was cut perfectly. The customer service was top-notch, and I left feeling confident that my key would work without any issues. If you need assistance, Ash is the person to go to! Highly recommend!

Patricia M.

5/5

The New Albany Ace hardware store is convenient and employs helpful people! Wesley understood our project and agreed to a solution we thought would work but needed advice. He was knowledgeable, courteous, patient and took the time to listen, help us decide and placed the warehouse order. We highly recommend this Ace Hardware store!

Sofoni M.

5/5

I had an amazing experience at Ace Hardware thanks to Ash! I was having trouble with my car keys, and she was incredibly helpful, knowledgeable, and quick to find a solution. Ash went above and beyond to make sure everything worked perfectly before I left. Outstanding customer service I highly recommend asking for Ash if you need help!

J K.

5/5

Staff is helpful (sometimes a little too much) and very friendly. The have lots of odds and ends stuff that bigger stores don't have or you can't find. They're also close by which is nice. They do refill propane, and they have a punch card system as well so the 6th one is free. The only downside is turning out of the parking lot is annoying depending on which direction you're going, but that isn't their fault.

Travis F.

1/5

Inventory system is not up to date. I have two $1000 pending charges from two of the four stores managed by the same store manager; the second one (this store) I even called to make sure they had it in stock. Was told they had 7 to only have the second order cancelled for no inventory.

Update: the pending charges actually went through despite the items not being available and the orders being cancelled. Ace stores will actually steal from you!

Wm A.

5/5

I needed a new grille in a big hurry. Everywhere was quoting over a week for delivery except Ace. So I placed an order through their website as the promise date was too good to be true.

I followed up with the New Albany store and spoke with Tami who was excellent to communicate my needs. On the day of delivery Conner was equally as nice to work with and help with setup.

I normally shop at the other two major hardware stores but this level of customer support and communication I rec'd from Ace has won my future business. Thanks for saving our weekend bbq!

Michael L.

5/5

Excellent, friendly, and welcoming service. They even welcome four legged friends. They help the community.

Richard T.

5/5

I stopped by this Ace Hardware store today to see if I could find a large socket and longer bolt for my hitch. I have a 2” receiver hitch but my bicycle carrier is 1.25”. The adapter the hitch installer provided works OK, but I wanted to secure it a bit better with a longer bolt because it wiggled more than I liked when traveling with bicycles. When I drove up to the store, one of the Ace guys, Alex, asked if he could help. He was amazing! He helped me get the too-short bolt out and sold me a socket that will work great going forward. This store is a fantastic local resource, much preferable to typical “big-box” stores like Lowe’s, Home Depot, Menard’s, etc.