Jackie Valderrama
4/5
We’ve had a great experience with Varsity. I was recommended to check them out by a friend (kindergarten teacher) who has used varsity for a couple years. From when I filled out an inquiry to when we got assigned a tutor was a breeze. Follow up by varsity was really great and not overly pushy. If this review was just for our tutor, Donna B, this would be a 10 star review. Donna is the perfect balance of someone who is encouraging, while also being strict enough to produce results. I’m knocking off a star because for our first two billing cycles, we were overcharged an hour each time and the standard policy isn’t to issue a refund but instead to give you another hour to use. The first time, I called and I was advised to accept the hour but the second time, my husband called, he got the refund. I’m a pretty assertive person and my husband is actually the opposite but I think this may have been an instance of they just took him more seriously, which isn’t great, but hey, at least I got the refund. We’re still not entirely confident the billing situation is fixed and will have to pay attention to each billing cycle, but even with that inconvenience, Donna is too great to give up. My kid looks forward to tutoring, has been improving in school, and actually isn’t just memorizing the skills but learning the concepts.
