Willow Wood Animal Hospital - New Albany, Ohio

Taylor S.

Amazing experience at Willow Wood! I won't take my dog anywhere else. I recently moved here from LA and the vets there did not care about my dog and rushed him out because he constantly barks every time he goes to the vet, he loves his attention. I warned them at Willow Wood that he barks and apologies in advance because he can be a handful, they were so nice on the phone and assured me he will be fine! The second I brought him in everyone was so nice and saying hi to him, the vet tech was the absolute sweetest and she kept feeding him treats. She took him back to trim his nails and the vet came in and was the sweetest man in the entire world, you can tell he really loves animals and cares about them!! He put together a treatment plan for his chronic ear infections, told me about a movie I have to go watch with a traveling dog like mine, and my dog only barked when we were all in the same room so he actually was calm for the most part!
Experience was a 20/10 and very cost effective!!

Kimberly E.

Wonderful vets, techs and staff. Always helpful and able to see my pup even on short notice. We appreciate you!!

Sarah K.

I always have a great experience at Willow Wood. I have a dog who gets very nervous going to the vet and the techs and vets are so patient with him and the front office staff are always welcoming.

Elisa C.

I absolutely recommend this hospital. Staff working at the reception is very kind, so it is a good start. Also nurses are caring and very professional. And I 100% recommend Dr. Hess, he is by far the best! He saw our dog, Miriam, and took his time to explain to us everything and very detailed. He listened with patience and answered all of our questions without being rushed at any moment. He also showed genuine interest in our dog, so you can clearly see he loves what he does. Thank you very much, Dr. Hess!

Catherine H.

My husband took our little yorkie Rocky there this week just to get his nails trimed, first of all, I agree we did not have an appointment he just stopped in to see if they could trim his nails, our bad. Her first response to him was to just go up the road to somewhere else, then the other receptionist stepped in to help. We forget being in a small business ourselves we welcome any customers we may get. Anyway, the receptionist tried to tell my husband that we had never been there before, which we had been quiet afew times, but the way she handled him as a customer was so rude. They did end up trimming his nails and charged him $25.00 and also said to him that next time he came in that he would have to pay for a full visit! So, my husband said to the rude staff, not to worry, he would never be back! I guess they don't need the money, Rocky is only 5lbs and sweet as can be, it took less than 5 minutes including the paper work, if they treat my husband that way then I can't imagine how they would treat the other animals or our little Rocky. By the way here are the last dates we had Rocky there 2-16-23 for Nail trim $22.00 the next visit was 3-27-23 Exam $67.00 & Nail trim $15.00 for total of $82.00 maybe that's why they want a full visit instead of just a nail trim! Good Bye!

Carolyn S.

Willow Wood has been amazing with my cats. The staff is very supportive and goes above and beyond every time. Every staff member I worked with and even ones I didn't you can tell that they all have a passion and dedication to working with animals. I will always highly recommend them to treat any animal.

Mike K.

Nothing but good things to say about Willow Wood. Both my dogs go there and the older has for 6 years or more. The front desk, techs, and doctors are so incredible with my pups. Dr. Connolly has been their primary vet for years and is amazing. She so good with them, extremely knowledgeable and thorough in explaining their care. So thankful for her and Willow Wood.

Dennis R.

Friendly and efficient. Dropped my son's dog off at 10am. Depending on how quickly they complete the procedure, I might not be able to pick up until later in the afternoon. It was no problem for them. They noted they were open until 6pm, and I could pick him up any time up to closing.

Turns out the procedure was done in less than an hour.